The Most (and Least) Empathetic Companies, 2016

Empathy has never been in more explicit demand from corporate leaders — particularly after a divisive U.S. presidential election and amid continued economic uncertainty around the globe. As the newly released 2016 Empathy Index demonstrates, empathy, which is about understanding our emotional impact on others and making change as a result, is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee. The Most […]

 

 

The Art of Silence: How the use of silence can make you powerful and charismatic

When I was a resident I was given the opportunity to participate in a series of seminars designed to improve my teaching skills. In one discussion group the discussion leader asked us a question to which no one had an immediate answer. So he waited. And waited. And waited. Finally, one of my colleagues offered an answer that happened to be incorrect but which then sparked a lively discussion we […]

 

Why Visionary CEOs Never Have Visionary Successors

Microsoft entered the 21st century as the dominant software provider for anyone who interacted with a computing device. Sixteen years later, that dominance is looking threadbare. The reason is failed leadership, and Apple – currently the dominant tech firm for the mobile era – is at risk of making the same mistakes. Why Visionary CEOs Never Have Visionary Successors

 

Let Your Workers Rebel

Throughout our careers, we are taught to conform — to the status quo, to the opinions and behaviors of others, and to information that supports our views. The pressure only grows as we climb the organizational ladder. By the time we reach high-level positions, conformity has been so hammered into us that we perpetuate it in our enterprises. In a recent survey I conducted of more than 2,000 employees across […]

 

Organizations Can’t Change If Leaders Can’t Change with Them

When it comes to organizational change, failure continues to be more common than success. In a survey of nearly 3,000 executives about the success of their enterprise transformation efforts, McKinsey discovered the failure rate to be higher than 60%, while Harvard Business Review conducted a study that suggested more than 70% of transformation efforts fail.   Organizations Can’t Change If Leaders Can’t Change with Them

 

Required Reading...Reorganization without tears

A corporate reorganization doesn’t have to create chaos. But many do when there is no clear plan for communicating with employees and other stakeholders early, often, and over an extended period. Reorganization without tears  

 

How to Know If Someone Is Ready to Be a Manager

When you’re hiring a new manager, the stakes are high. You need someone who can effectively lead people, manage a budget, liaise with upper management — and, usually, do it all from day one. But what if a potential hire doesn’t yet have a track record in doing all of the above? Would you hire or promote a star player into a management role if they’ve never managed anyone? To […]

 

Organizational design. The rise of teams

Hierarchical organizational models aren’t just being turned upside down—they’re being deconstructed from the inside out. Businesses are reinventing themselves to operate as networks of teams to keep pace with the challenges of a fluid, unpredictable world. Organizational design. The rise of teams