Recently a client (we’ll call her Sue) shared her frustration following a conversation she had with a colleague. The discussion seemed pretty benign to me, so I asked Sue why she had such strong feelings about it. She then gave me the back story of an earlier conversation they had many months ago that went off the rails. In their heated exchange, Sue’s colleague said some things that blindsided Sue and left her feeling disrespected. They went back and forth that day, arguing and accusing each other, and finally agreed to disagree. Nothing was resolved and they moved on as if nothing had happened.

8 Things Leaders Do That Make Employees Quit


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