Have you ever been in a meeting where it seems like everyone is shouting…and no one is listening? Have you ever tried, and tried again, to explain yourself to someone, only to feel like there is no way they’ve heard you (or cared what you’ve said)? Have you known you had an excellent point – a way to make a process stronger, a concern about an issue that everyone else seems to be overlooking, frustration with a colleague (or loved one) that you can’t get out of your mind…or into their reality?

Silent and listen have a lot in common besides six letters